Upset Female Patient

Resolving Grievances
Patient Experience of Care

Family with Patient

Patient and Family Engagement
Bridging the Gap Between Patients and Providers

Group of Hands

Peer-to-Peer Mentoring
Become a Patient Representative

Patient-Centered Care

Patient centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families.

Network 9 (IN, KY, OH)

Andrea Bates, LSW, MSW
Patient Services Director
216-755-3055
abates@nw9.esrd.net

Katrina Allen, LSW, MEd
Contract Manager, MPH
216-755-3060
kallen@nw9.esrd.net

Nina Pollard, MPH
Contract Manager
216-755-3056
npollard@nw9.esrd.net