Upset Female Patient

Resolving Grievances
Patient Experience of Care

Family with Patient

Patient and Family Engagement
Bridging the Gap Between Patients and Providers

Group of Hands

Peer-to-Peer Mentoring
Become a Patient Representative

Patient-Centered Care

Patient centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families.

Network 9 (IN, KY, OH)

Andrea Bates, LSW, MSW
Patient Services Director

Kenny Kinder, MSW
 Patient Services Director