Upset Female Patient

Resolving Grievances
Patient Experience of Care

Family with Patient

Patient and Family Engagement
Bridging the Gap Between Patients and Providers

Group of Hands

Peer-to-Peer Mentoring
Become a Patient Representative

Network 9 (IN, KY, OH)

Andrea Bates, LSW, MSW
Patient Services Director
216-755-3055
abates@nw9.esrd.net

Kenny Kinder, MSW
 Patient Services Director
216-755-3056
 kkinder@nw9.esrd.net