Upset Female Patient

Resolving Grievances
Patient Experience of Care

Family with Patient

Patient and Family Engagement
Bridging the Gap Between Patients and Providers

Group of Hands

Peer-to-Peer Mentoring
Become a Patient Representative

Network 9 (IN, KY, OH)

Andrea Bates, LSW, MSW
Patient Services Director
216-755-3055
abates@nw9.esrd.net

Brenda Taylor-Hines, MSW
Patient Services Coordinator
 216-755-3056
btaylor-hines@nw9.esrd.net