Resolving Grievances
Patient Experience of Care
Patient and Family Engagement
Bridging the Gap Between Patients and Providers
Peer-to-Peer Mentoring
Become a Patient Representative
Patient-Centered Care
Patient centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families.
- Access to Care
- Depression Toolkit - English
- Dialysis Facility Compare (DFC)
- Donated Dental Services
- File a Grievance
- Grievance Toolkit - English
- Grievance Toolkit - Spanish
- ICH CAHPS
- New ESRD Patient Orientation Packet (NEPOP)
- Nutrition
- Patient Advisory Committee (PAC)
- Patient Subject Matter Experts (SMEs)
- Paying for Dialysis
- Rights and Responsibilities
- Treatment Options
- Transplantation
- Orientation (New Recording)
Network 9 (IN, KY, OH)
Andrea Bates, LSW, MSW
Patient Services Director
216-755-3055
abates@nw9.esrd.net
Brenda Taylor-Hines, MSW
Patient Services Coordinator
216-755-3056
btaylor-hines@nw9.esrd.net